Our product must be under warranty in order to obtain warranty service.
White Duck® products have a limited warranty from the date of original retail purchase that the product will be free from defects in material and workmanship. The length of the limited warranty may vary by product. The warranty is valid for the original retail purchaser from the date of initial retail purchase and is not transferable.
Keep the original sales receipt. Proof of purchase is required to obtain warranty performance. White Duck dealers, service centers, or retail stores selling White Duck products do not have the right to alter, modify or in any way change the terms and conditions of the warranty.
Please refer to your product for the exact terms and conditions of the limited warranty for your purchase. The warranty included with your purchased product is your exclusive warranty. If your product is defective and is within your warranty period, contact us at +1 (208) 866 1850 in order to receive a return authorization.
Do not return product to White Duck without authorization. You will be directed to attach a tag to the product that includes your name, address, daytime telephone number and description of the problem. Include a copy of the original sales receipt. Carefully package the product and send insured by UPS, FedEx Ground or Parcel Post to:
2600 NE Andreson Rd.
Vancouver, WA. 98661
Contact : +1 (208) 866 1850